INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Kind Sniper LLC, 1350 Beverly Rd, Ste. 115-109, McLean, VA 22101.
- Items refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Items from Us.
- Service refers to the Website.
- Website refers to Kind Sniper LLC, accessible from www.kindsniper.com and www.kindsniper.shop
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
YOUR ORDER CANCELLATION RIGHTS
You are entitled to cancel Your Order before it is shipped, and we will issue a refund through the same method of payment you used. To exercise your right of cancellation, inform us by a clear statement with a reference to a specific sales transaction via email at sales(at)kindsniper(dot)com.
OUR ORDER CANCELLATION RIGHTS
As an FFL dealer, we reserve the right to refuse and/or cancel any order for any reason. If we cancel an order due to the customer's failure to follow our processes, a restocking fee may be applied.
CONDITIONS FOR RETURNS
Returns are accepted under the following conditions:
- Firearms must be inspected before form 4473 is completed. If the firearm does not meet expectations regarding fit, finish, or function, do not proceed and have the FFL return it to us.
- Non-firearm items must be returned within 14 days in their original condition. Our prior return authorization is required.
- Non-returnable items include custom or personalized items, items that deteriorate quickly, unsealed hygiene-related items, items with manufacturer-warranty issues, and inseparably mixed items after delivery. Ammunition is also non-returnable.
- Return of firearms after transfer, not due to manufacturer defects but because of customer choice, is allowed only on a case-by-case basis and require our written approval. If approved for return, these items are subject to a 10% restocking fee and must meet all return conditions stated above.
- Pre-owned firearms are sold as-is and are not returnable.
ADDRESSING POST-TRANSFER ISSUES
If an issue with a firearm is discovered after the transfer has been completed and the issue is due to a manufacturing defect, such concerns should be directed to the manufacturer under their warranty process. Customers are entitled to the manufacturer's warranty support for defects or issues.
RETURNING ITEMS
You are responsible for the cost and risk of returning items. Send authorized returns to:
1350 Beverly Rd, Ste. 115-109, McLean, VA 22101
We recommend using an insured and trackable mail service as we cannot issue refunds without actual receipt of the items or proof of return delivery.
CONTACT US
For questions about our Returns and Refunds Policy, please contact us:
- By email: sales(at)kindsniper(dot)com
- By phone: 703-942-9887
For the full set of policies and disclaimers, please visit https://kindsniper.com.